Cisco Unity Connection (unified messaging): ready for the EWS shutdown?

Short answer: Cisco Unity Connection's unified messaging with Exchange Online supports Microsoft Graph only in release 15 SU4 and later; 14.x gets no fix (Cisco field notice FN74365). Upgrade to 15 SU4+ before 1 April 2027, or voicemail sync to Outlook stops.

✖ Still needs EWS · vendor statements checked 26 Oct 2026

Deadline: Exchange Online blocks EWS by default from October 2026 (tenants are switched to EwsEnabled False, rollout to late April 2027) and turns it off for good on 1 April 2027, with no exceptions. Exchange Server on-premises is not affected.

Status

Graph only in 15 SU4+; 14.x stays on EWS and stops on 1 April 2027 (FN74365).

This vendor registers its own app in each tenant, so the app ID is yours. Find it in the EWS usage report, or run the free script with -ResolveNames.

What to do

  1. Check your Unity Connection release.
  2. On 14.x or 15 before SU4: plan the upgrade to 15 SU4 or later and the Graph configuration.
  3. Until then keep the Unity Connection app on the allow list.

More than one app? Run the free read-only script: it names every app still calling EWS in your tenant.

Allow-list it safely

Setting EwsAllowedAppIDs replaces the whole list, so adding one ID on its own removes every other app. Read the current list first, then write the merged list:

Get-OrganizationConfig -RetrieveEwsOperationAccessPolicy | Format-List EwsEnabled,EwsAllowedAppIDs
Set-OrganizationConfig -EwsEnabled $true -EwsAllowedAppIDs "<current IDs>,<new ID>"

Changes to the list take up to 24 hours. A blocked call returns HTTP 403 with the header X-EWS-Policy-Reason. The free script prints the merged command for every app in use (it never runs it).

Sources

MSP or IT partner? The M365 Readiness Pack runs this EWS check, the SMTP AUTH check and SPF/DKIM/DMARC for every domain once per client tenant, and writes a client-ready report with your logo, next steps and an email to send the client. Read-only, works with GDAP.

See the pack (from $49)
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