SPF, DKIM and DMARC for Gorgias

Short answer: Gorgias mail passes Gmail, Yahoo and Microsoft checks when you turn on DKIM with your own domain and publish a DMARC record at _dmarc (start with p=none). The exact records and clicks are below.

v=DMARC1; p=none; rua=mailto:dmarc@yourdomain.com

Step by step

1. In Gorgias click the Settings icon (bottom left) → Channels → Email, pick the address and click Verify Domain. Only Gorgias admins see the values.
2. At your DNS host add the three CNAME records: gor._domainkey, gor2._domainkey and the return-path host starting with em.
3. Back in Gorgias click Check Status. Verification can take up to 72 hours.
4. No DMARC record yet? Publish one at _dmarc. Gorgias suggests p=quarantine; if other tools also send as your domain, start with p=none and watch the reports first.

Mistakes that break it

• Values starting with k=rsa and v=spf instead of CNAMEs mean your account uses the older TXT setup: add those as TXT records, copying the host exactly as Gorgias shows it.
• Some registrars want only gor._domainkey in the host field, without your domain.
• Leading or trailing spaces in a pasted value break verification on some registrars.
• On Cloudflare, set the CNAMEs to DNS only (grey cloud), not proxied.

Check that it worked

After the fix, keep an eye on it: free DMARC monitoring shows every service that sends mail as your domain and which ones fail, in plain English.

Other setup guides

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